Case Studies

February Customer of the Month: I in Merseyside’s Wheelchair Ramp

I is a wheelchair user who lives in Merseyside. Getting in and out of the house required the help of another person due to the step up to the front door or having to open the gate to go around the back. With the drive space that I had, Primus came in to install a ramp so that there was unaided wheelchair access to the front door.   The first step was to jetwash the drive to make sure that the surface was in the best condition for the concrete ramp to be poured onto. The removal of bits of grass and dirt in the lines between the paving on I’s drive will also aid in the smooth movement of the wheelchair across the surface. Step two was to form a hollow wooden frame for the ramp in the place where it was going to go at the front door, before pouring the concrete into the frame to make the main body of the ramp. A smooth surface is required to ensure that I’s wheelchair wheels can roll smoothly up and down without any hitches.   Following the drying and hardening of the now smooth concrete at the front door, the next step was some red floor paint – important for keeping everything waterproof and also looking good and in keeping with the step currently at the front of the house. The shiny finish will remain the same and means that the ramp is not an eyesore as you drive past the house. The red colour makes it very easy for I to ensure that the wheelchair’s wheels are fully on the ramp before moving, even in low light, reducing any risk of a wheel accidentally falling off. I had this to say: Brilliant, hardworking, really worked around me as well. They’ll be back next time my drive needs jetwashing. We certainly will be I, we’re glad to be able to help you with the access to your...

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Do you know where to put your CO alarm?

Do you know where to put your CO alarm?

So you’ve been down to your local DIY store and splashed out to keep you and your family safe. Your new CO alarm is sat in its packaging, with the fixings ready, waiting to be put up. It’s an audible one, so it’ll wake you up if there is a CO escape at night. It complies with British Standard EN 50291 and carries either a British or European approval mark such as the Kitemark. The battery will last for the lifetime of the alarm – 7 to 10 years depending on make and model – or it will let you know if you have to change the battery. You’ve got one for every fuel burning appliance in your property, and extra ones for your bedrooms, ready to put up. But, where exactly? Well, if you’ve got a portable one, the best thing to do is keep moving that into the rooms that you are using most often. Put it on the kitchen counter if you’re cooking on gas, put it on your bedside cabinet when you go to sleep. Keep it a little higher than your average coffee table if you’re looking to keep it in the living room – dining room table height should do it.   For fixed alarms in rooms with appliances in them, the golden rule is between 1 and 3 meters away from the device. Any closer and you may end up with false readings, any further away and the alarm may not detect efficiently. If you’re having it installed at the same time as your boiler by the boiler installer, he or she should make sure it’s placed correctly for you, but it’s always good to know yourself as well.   If you’ve got a ceiling mounted one, this goes in a room with an appliance in it. It should be at least 300mm away from walls, and 300mm away from light fittings for optimum readings. If there’s a partition wall in the room that you’re installing in, the alarm should be on the same side of the partition as the appliance is.   If you’ve got a wall mounted one, they’re recommended for both the room where the appliance is and also rooms where no appliance is such as a bedroom. If the device is in the room, follow the golden rule, and also mount the alarm at least 150mm from the...

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T’s roof issues fixed – replacement roof in Liverpool

T’s roof issues fixed – replacement roof in Liverpool

T in Liverpool gave us a call regarding some poor work that had been performed on his roof. The flat roof above his kitchen was leaking after he’d had someone in to repair it. He wanted a temporary fix so that his kitchen walls wouldn’t suffer permanent damage, followed by a permanent repair. After all of the work was finished, T also received a roof report with information about the exact problems we’d encountered, and what we had done.   The initial problem: T’s roof had been put on a year previously. He’d specifically employed a contractor who boasted use of the top level materials and the best quality work, but unfortunately he experienced issues with this. The roof appeared to be leaking where the soil stack came into the building. When the guys got up there, the flashing had failed and the roof felt didn’t appear to have been burned on properly so it was lifting apart in strips. This had allowed water to get into the material, and then into T’s kitchen.       The temporary fix: Felt of a higher quality than that which was peeled away from the roof was installed and burned on in accordance with fitting instructions. Flashing around the soil stack was replaced with lead that was better suited to the job at hand, and the water stopped getting into the property. T was off on holiday, and now he didn’t have to worry about coming back to find his kitchen flooded, requiring new appliances and probably a new floor. However, problems occurred again following heavy rain and strong winds. The strips of felt that hadn’t been replaced by us had fallen foul to the same issue, and the bat flap joint along with other joints had also failed, requiring a long term solution for the good of T’s roof!       The final fix: Discussions with T revealed that he’d didn’t want a new felted flat roof like he’d had before, he was worried that the same problem would occur again. We assured him that our works would be guaranteed, but there was an alternative that we could offer him. A pitched tiled roof would match the rest of his property and wouldn’t be subject to the same issues as the flat roof. The guys got straight to work, and worked with T to pick up new roof tiles that matched the existing roof and...

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A and J are warm at last – replacement boiler Skelmersdale

A and J are warm at last – replacement boiler Skelmersdale

We had a lovely “unseasonably mild” December last year, followed by mother nature getting her own back on us with a cold snap in January. With this erratic use, your boiler might not have known what was going on, and it seems like for A and J in Skelmersdale, their boiler decided to give up the ghost and their heating was working erratically and the hot water not working at all. They’d been having problems for a while and it wasn’t workable anymore. Their landlord got in touch with us to see what we could do to get things sorted.   A and J weren’t sure if they would qualify for the HHCRO scheme to get some help towards the cost of a new boiler. Their landlord was looking to replace the boiler anyway, but they could get a better boiler with a longer warranty if this funding was in place. Primus were available to help – and submitting to our funding partner to check with just A and J’s full names and DOBs, we were able to establish that they did qualify.   An EPC was performed on the property to see what funding would be available, and it came back at a favourable enough rate that Primus were able to install within 2 weeks of initially meeting A and J. The landlord approved the boiler installation and we contacted A and J to book them in for an installation date that was good for them and for us.   In a matter of hours, the old, temperamental boiler was removed from the property and a new Worcester Greenstar took its place. With a 5 year warranty and an A+ ErP Rating (see here for more information on ErP), the new boiler serves A and J’s heating and hot water needs much better. Also installed was a Salus Programmable Room Thermostat so that the heating would come on, stay on, and go off exactly when, and only when, A and J wanted it to. A left us this message on our Facebook page: just wanted to send a little message to say A very big thank you to you and your team on an excellent Job done for us today team workers Very Professional indeed enjoyed the whole day and experience.Peter is with us to check things over.Highly Highly recommended xx   Our office manager, Caroline, thanked A...

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L’s Houdini Cat – Safe and Sound – Case Study

L’s Houdini Cat – Safe and Sound – Case Study

L in Bolton had a specific and slightly unusual request: Install additional netting fitting on top of existing fence panels to stop cat escaping We’re sure a lot of cat owners have this problem and just don’t know what to do to avoid moggy making a break for freedom. Well, we came to L’s rescue. L’s garden is picturesque, I can’t really understand why her cat didn’t want to stay inside. But cats are good at climbing and they’re good at exploring, so some reinforcements were required for L, and quick! The team attended L’s house very quickly at her earliest convenience and agreed with her what needed to be done to keep the cat from escaping, before getting to work installing the tilted green mesh to give moggy one more obstacle that was maybe just a little bit too tricky, but without spoiling L’s garden. The result is simple yet effective, and not intrusive. L’s cat stays in, and other cats will probably also be kept out.   Here’s what L had to say: “Great bunch of lads who completed the task in a professional and friendly manner. Job was a little unusual as I wanted an escapeproof garden for my Houdini cat. Mission completed. All netted and secure now much to cats disgust. Thanks lads for a great job. Next job for them already discussed.” Very happy to help L! We’ll be seeing you again...

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Short and sweet part 3 – some of our customers’ comments on plumbing works

Short and sweet part 3 – some of our customers’ comments on plumbing works

All of our wonderful comments are passed on to the operatives that performed the job – here are some more of our shorter comments that gave our plumbing team a little boost:         Very conscientious and personable workman. Kept going with the job in the face of a few complications and got to a good result. Thanks. L, Liverpool – radiator replacement and relocation.   Primus Energy I highly recommend to the public very good service very friendly too. S, Preston – general plumbing works.   Very competitive price, the job overrun on the time estimate but the team put in the extra time to get the job finished. Very happy with the work done. L, St Helens – bathroom works.     Had any plumbing works done by our team? Let us know in the comments and we’ll make sure that we let them know. Take a look at our other case studies...

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