Boiler Repairs

Lost hot water? No heating? Is there water spilling from your radiator or a leak on one of the connecting pipes you’re concerned about? Particularly in winter, you don’t want to be living without heat and hot water in your property because a part of your central heating system needs a quick repair.

Unlike some other companies, we’ll look to get a gas engineer on the phone to you as soon as possible to gather as much information as possible about the issue that you’re having. We realise that you’re not a gas engineer, but the more information you can provide about what the make and model of boiler you have, what you can see the problem to be, if you see any error codes on the boiler, and if anything is obviously damaged; the quicker the repair will be performed for you. The engineer can ring ahead and pick up the expected parts on their way to your home, so there’s less having to wait about for parts to be available. (Please be aware that older boilers and particularly ones that have been discontinued will not benefit from the same speed – as parts have to be ordered specially if they can be located at all).

The standard call-out charge is £60+ VAT and the emergency call out charge £85+ VAT including the first half hour and we’ll aim to get you back to normal as soon as possible. We also get loyalty deals on common repair parts for boilers from the major manufacturers, so we’ll even do the parts for you at as little expense as possible.


To speak to someone about a possible repair, please call Primus Energy on (01695) 737328, email or fill in the contact form on the right hand side of the page.

If you can smell gas, please call the National Grid on 0800 111 999 – do not switch on lights, avoid naked flames and turn off the gas at the meter wherever possible.

Click here for Free or Subsidised Boilers – for those claim certain benefits.

Click here for Boiler Installation.

Click here for Boiler Repairs.


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